Welcome to Decolure! The terms “we”, “us” and “our” refer to Decolure. Decolure operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Decolure is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and dispute resolution procedures.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage. If you are under the age of majority, you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
To use the Services - including accessing or browsing our online store or purchasing any products or services we offer - you may be asked to provide certain information, such as your name, email address, billing address, payment details, and shipping information. You represent and warrant that all information you provide to us is correct, current, and complete, and that you have all rights necessary to provide this information. You agree to keep your account information updated so that it remains accurate and complete.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. If you create an account, you agree not to share your login information with others or use another person’s account. You may not transfer, sell, assign, or license your account to any other person. If you believe your account has been compromised, you must contact us immediately. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.
We have made every effort to display and describe our products and services accurately in our online store. However, we cannot guarantee that your device’s display of any color, texture, or detail will be accurate. The appearance of products may differ slightly from how they appear on your screen due to varying device display settings and configurations. We do not warrant that the appearance, colors, or quality of any products or services purchased by you will meet your expectations or exactly match the imagery on our site.
All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product at any time. We may also limit the quantities of any products or services that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
When you place an order through our online store, you are making an offer to purchase the product(s) in that order. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until Decolure confirms acceptance (e.g., by sending you an order confirmation email). We must receive and successfully process your payment before an order is accepted and fulfilled.
Please review your order carefully before submission. Decolure may be unable to accommodate cancellation or modification requests once an order has been accepted. In the event that we do not accept an order, or if we need to modify or cancel an order after it has been placed, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of ordering.
We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You represent and warrant that your purchases are for your own personal or household use only, and not for commercial resale or export. All purchases are subject to our Return/Refund Policy for information on how you may return or exchange items.
All prices for products and services (and any applicable shipping charges, taxes, or other fees) are as published on our site and are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be indicated in your order confirmation email. Posted prices do not always include taxes, shipping and handling charges, or customs and import duties - any such additional charges will be added (or otherwise communicated to you) at checkout or in the order confirmation. Prices offered in our online store may differ from prices offered for the same products in physical retail stores or on other websites.
From time to time, we may offer promotions, discounts, or special offers on the Services. Each such offer may be subject to additional terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotional terms will govern for that specific promotion. We reserve the right to refuse, suspend, or revoke any promotion at any time.
You agree to provide current, complete, and accurate purchase and account information for all orders. This includes promptly updating your account information - such as your email address, payment card numbers and expiration dates, billing and shipping addresses - so that we can process your transactions and contact you as needed. Payment must be made using a valid credit card or other payment method that we accept. By making a purchase, you represent and warrant that:
If your payment method is declined or your payment is otherwise not received or cannot be processed, we may cancel your order. You are responsible for any fees (such as overdraft or chargeback fees) incurred by us as a result of a failed payment.
Any shipping or delivery dates provided for your orders are estimates only and not guaranteed. While we will make reasonable efforts to ship your products within the estimated timeframes, we are not liable for any delays in shipping or delivery. Delays may occur for reasons beyond our control, including but not limited to delays by the shipping carrier, customs processing (for international shipments), or unexpected supply chain issues.
Title to products and the risk of loss or damage during shipment pass to you upon our transfer of the products to the carrier. This means that any loss or damage during transit is your responsibility. It is your responsibility to provide a correct and complete shipping address. We are not responsible for packages that are lost or delayed due to an incorrect address or that could not be delivered by the carrier.
Please refer to our Shipping Policy for more detailed information on shipping methods, delivery times, applicable shipping charges, and how we handle lost or damaged shipments.
The Services and all content and materials included on or provided through the Services - including, but not limited to, text, graphics, logos, images, videos, audio clips, data compilations, software, and the compilation and arrangement thereof - are the property of Decolure or our affiliates, partners, or licensors, and are protected by United States and international intellectual property laws (such as copyright, trademark, trade dress, and patent laws).
Decolure’s names, logos, product and service names, designs, and slogans are trademarks or trade dress of Decolure or its affiliates/licensors. All other names, logos, product or service names, designs, and slogans on the Services are the property of their respective owners. You are not granted any license or right to use any trademark, service mark, logo, or trade name of Decolure or any third party without our prior written consent.
Permitted Use: We grant you a limited, revocable license to access and make personal, non-commercial use of the Services. Prohibited Use: You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, scrape, store, or transmit any of the material on our Services without our prior written permission. The only exceptions are: (a) caching or incidental storage of content for personal viewing, and (b) printing a reasonable number of pages of the Services for personal, non-commercial use. Any unauthorized use of any content or materials on the Services may violate copyright laws, trademark laws, privacy and publicity laws, and/or other regulations and statutes.
All rights not expressly granted to you in these Terms are reserved by Decolure and its licensors. If you violate the intellectual property rights of Decolure or any third party, your right to use the Services will terminate immediately and you may be subject to legal action.
We may provide you with access to third-party tools or features that we do not monitor, control, or input. For example, our site might enable you to use a third-party payment processor, interactive plugin, or other external service as part of your experience.
You acknowledge and agree that we provide access to such third-party tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and it is your responsibility to review and agree to the terms provided by the relevant third-party provider(s).
In the future, we may offer new features, services, or tools through the Services (including the release of new resources or functionality). Any such new features or tools shall also be subject to these Terms of Service, unless stated otherwise in a separate policy or agreement.
Our Services may contain links to third-party websites or resources, or otherwise make third-party information or content available (collectively, “Third-Party Materials”). For example, the Services might include links to external sites for reference, or display content such as social media feeds or product reviews provided by third parties. These Third-Party Materials are not under our control, and we are not responsible for the content, accuracy, or opinions expressed in any third-party websites or materials.
Links to third-party websites do not imply any endorsement or verification by Decolure of the content or the third party. If you choose to leave our site and access any third-party website or service, you do so at your own risk. We will not be liable for any harm or damages arising from or related to your use of Third-Party Materials, including any purchase or use of goods, services, resources, or content from third-party sites.
Please review the third party’s own terms and policies carefully (such as terms of service and privacy policy) before engaging in any transaction or activity with them. Complaints, claims, concerns, or questions regarding third-party products, services, or content should be directed to the relevant third party.
Decolure is powered by Shopify, which enables us to provide the Services to you. However, any sales or purchases you make through our store are made directly with Decolure (the merchant). By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Decolure. This includes, without limitation, any injuries, damages, or losses you may suffer related to products or services you purchase from Decolure. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or related to your transactions with Decolure.
(In other words, Shopify hosts our online storefront, but we at Decolure are solely responsible for the products/services you purchase and any issues arising from them.)
Your submission of personal information through the Services is governed by our Privacy Policy, which we encourage you to read to understand how we collect, use, and safeguard your information. By using the Services, you acknowledge that you have read our Privacy Policy and consent to the handling of your information as described therein.
Because our store is hosted by Shopify, please note that Shopify will also collect and process certain personal information about your access to and use of the Services, in order to power and improve the platform. Some personal information may therefore be subject to Shopify’s Privacy Policy as well (which can be viewed here). Information you submit through our Services will be transmitted to and shared with Shopify and certain third parties (such as payment processors and shipping carriers), which may be located in countries other than your own, for the purpose of providing the Services to you (for example, to process payments or ship orders). Refer to our Privacy Policy for more details on how Decolure, Shopify, and our partners collect and use your personal information.
By using our Services or sending us emails, you consent to receive communications from us electronically. We will communicate with you via email (at the email address you provide), through notices or messages posted on our website, and/or through other electronic means (such as text messages or app notifications, if applicable). You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We may send you service-related communications, such as transaction receipts, account notifications, and customer service messages, as part of our business relationship with you. We may also send you promotional communications (e.g. newsletters, special offers, product updates) via email if you have subscribed or otherwise given us your consent to receive them. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions provided in those emails or by contacting us. Please note that even if you opt out of marketing messages, we may still send you non-promotional communications, such as those about your orders or account.
If you submit, upload, post, or transmit to us any ideas, suggestions, feedback, reviews, comments, photos, or other content (collectively, “Feedback”), you grant Decolure a perpetual, worldwide, sublicensable, irrevocable, and royalty-free license to use, reproduce, modify, publish, translate, distribute, and display such Feedback in any medium for any purpose. This means, for example, we can use any feedback or reviews you provide to improve or promote our Services, without compensating you.
You represent and warrant that: (i) you own or have obtained all necessary rights and permissions to the Feedback you submit; (ii) if your Feedback includes a product review or endorsement, you have disclosed any material connections or incentives (if any) you have in relation to that review; and (iii) your Feedback will not violate these Terms or any applicable law or rights of any third-party.
We are under no obligation to maintain any Feedback in confidence, to pay compensation for any Feedback, or to respond to any Feedback. We reserve the right (but do not assume the obligation) to monitor, edit, or remove any Feedback that we determine, in our sole discretion, violates these Terms or is otherwise objectionable or unlawful. However, we take no responsibility and assume no liability for any Feedback posted by you or any third party.
When posting any Feedback (such as a comment or review), you agree that you will not submit content that is unlawful, defamatory, harassing, obscene, pornographic, libelous, invasive of someone’s privacy, or otherwise injurious or objectionable. You further agree that your Feedback will not contain any computer viruses or other malware that could affect the operation of the Services. You may not use a false email address, impersonate someone other than yourself, or otherwise mislead us or other parties as to the origin of any Feedback.
Occasionally, there may be information on our website or within the Services that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other content. While we strive for accuracy, we do not warrant that all content on our Services is error-free or complete. In the event that any information in the Services is incorrect, we reserve the right to correct, update, or clarify the information, or to cancel orders if necessary, without prior notice (including after you have submitted your order).
We undertake no obligation to update or refresh information in the Services, except as required by law. No specified update or refresh date applied in the Services (or on any related website) should be taken to indicate that all information in the Services has been modified or updated at that time.
You may use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to use the Services (including any site content or features) in any of the following ways or for any of the following purposes:
We reserve the right to suspend or terminate your access to the Services (and any related website or services) for violating any of the prohibited uses. Engaging in any of the above activities may also result in civil or criminal liability. Decolure will cooperate fully with law enforcement authorities or court orders requesting or directing us to disclose the identity of anyone engaging in prohibited uses.
We may terminate or suspend your account and/or access to the Services (or any part thereof), in our sole discretion, at any time and without prior notice, if we determine that you have violated these Terms of Service or for any other reason. You agree that we shall not be liable to you or any third-party for any termination of your access to the Services.
If we terminate your right to use the Services, any charges or amounts owed by you before termination will still be due. Upon termination, your right to use the Services will immediately cease, but the following provisions of these Terms will continue in effect: Intellectual Property (Section 6), Feedback (Section 12), Termination (Section 15), Disclaimer of Warranties (Section 16), Limitation of Liability (Section 17), Indemnification (Section 18), Dispute Resolution & Arbitration (Section 19), Severability (Section 20), Waiver & Entire Agreement (Section 21), Assignment (Section 22), Governing Law (Section 23), and Privacy Policy (Section 10), as well as any other provisions which by their nature should survive termination.
You are free to stop using our Services at any time. If you wish to terminate your own account or cease using the Services, you may do so. Keep in mind that the Terms of Service (and any other agreements in effect) will still apply to your past use and any outstanding obligations.
The information and materials presented on or through the Services are made available for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on the content of our Services by you or anyone who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY DECOLURE (FOR EXAMPLE, IN A PRODUCT-SPECIFIC WARRANTY THAT MIGHT BE PROVIDED WITH A PRODUCT), THE SERVICES AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” for your use, without any representation, warranties, or conditions of any kind, either express or implied. This includes, without limitation, all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove or disable the Services (or any functionality thereof) for indefinite periods or cancel the Services at any time, without notice to you.
Some jurisdictions do not allow the exclusion of or limitations on implied warranties or other warranties, so the above disclaimers may not apply to you to the extent such law is applicable to you. In such cases, the scope and duration of any such warranty will be the minimum permitted under such law.
To the fullest extent permitted by law, in no case shall Decolure, our directors, officers, employees, affiliates, agents, partners, contractors, suppliers, service providers or licensors - or Shopify and its affiliates - be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, any lost profits, lost revenue, lost savings or business opportunities, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from or related to: (a) your use of (or inability to use) the Services or any products procured using the Services; or (b) any other claim related in any way to your use of the Services or any product, including, but not limited to, errors or omissions in any content, or any loss or damage incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if we have been advised of the possibility of such damages.
In no event shall Decolure’s total liability to you for all damages, losses, or causes of action exceed the amount you have paid us in the last three (3) months for the applicable product or service giving rise to the liability, or one hundred U.S. dollars ($100) if no purchase has been made, whichever amount is greater. This is the aggregate limit on our liability (together with the liabilities of the parties mentioned above) for any kind of damage or loss, including direct damages.
Because some states or jurisdictions do not allow the exclusion or limitation of certain damages (such as incidental or consequential damages), some or all of the above limitations may not apply to you. In such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Decolure, Shopify, and our (and Shopify’s) parent companies, affiliates, partners, officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, suppliers, and representatives, from and against any and all losses, liabilities, claims, demands, suits, proceedings, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (1) your use of the Services or products purchased through the Services; (2) your violation of these Terms of Service or any policy or document incorporated by reference; or (3) your violation of any law or the rights of a third party (such as intellectual property, privacy, or other rights).
We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), in which event you agree to cooperate with us in defending such matter. You agree not to settle any such matter without the prior written consent of Decolure. We will use reasonable efforts to notify you of any such claim or demand that is subject to your indemnification obligation upon becoming aware of it, but any failure to do so will not relieve you of your obligations under this Section except to the extent that the failure materially prejudices your rights.
Please read this section carefully. It requires you to arbitrate disputes with Decolure and limits the manner in which you can seek relief.
Most customer concerns can be resolved quickly by contacting our customer service team. However, if there is an issue that needs to be resolved formally, you and Decolure agree to follow the dispute resolution process outlined below.
(a) Agreement to Arbitrate: By entering into these Terms of Service, you and Decolure agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, or any products or services obtained through the Services (collectively, “Disputes”) will be resolved exclusively through binding arbitration on an individual basis, except as provided in the “Exceptions” paragraph below. This means that you and Decolure are each waiving the right to a trial by jury and the right to participate in a lawsuit in court (except for matters that may be taken to small claims court or are subject to the exceptions below). This arbitration agreement is governed by the U.S. Federal Arbitration Act (FAA) and evidences a transaction in interstate commerce.
(b) Exceptions: Notwithstanding the paragraph above, both you and Decolure retain the right: (i) to bring an individual claim in small claims court if it is within that court’s jurisdiction and proceeds only on an individual (non-class, non-representative) basis; and (ii) to seek injunctive or equitable relief in a court of law for claims relating to intellectual property infringement or misappropriation (for example, claims related to trademarks, trade dress, copyrights, or patents). In addition, this arbitration agreement does not prevent you from bringing issues to the attention of federal, state, or local agencies, which may, if the law allows, seek relief against us on your behalf.
(c) Arbitration Procedures: Arbitration shall be administered by the American Arbitration Association (AAA) and governed by the AAA’s Consumer Arbitration Rules (the “AAA Rules”), except as modified by these Terms. The AAA Rules and instructions for initiating arbitration are available on the AAA’s website. To initiate an arbitration, you must do so in accordance with the AAA Rules. The arbitration will be conducted by a single, neutral arbitrator. The arbitrator may decide the dispute via an online or telephone hearing, or based on written submissions, if the parties so agree. If an in-person hearing is required, it will be conducted in the county or jurisdiction where Decolure is headquartered, unless you and Decolure agree otherwise or the AAA Rules provide otherwise. The language of the arbitration shall be English. Each party is responsible for their own attorneys’ fees and costs, but the arbitrator has the authority to award attorneys’ fees and costs to the prevailing party if allowed by applicable law or the AAA Rules. The arbitrator will issue a written decision with the findings and conclusions upon which the award is based. The arbitrator’s decision shall be final and binding on all parties, and judgment on the arbitration award may be entered in any court of competent jurisdiction.
(d) Class Action Waiver: YOU AND DECOLURE AGREE THAT ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator shall not consolidate or join the claims of other persons or parties who may be similarly situated, and shall not otherwise preside over any form of a representative or class proceeding. The parties hereby waive any right to a jury trial for any Dispute, whether before an arbitrator or in court (in the limited circumstances permitted herein).
(e) 30-Day Opt-Out Right: You have the right to opt out of this agreement to arbitrate. If you do not agree to this arbitration agreement, you must notify us in writing within thirty (30) days of first accepting these Terms of Service (unless a longer period is required by applicable law). You may opt out by emailing us at support@decolure.com with a clear statement of your intent to opt out of the arbitration agreement, along with your name and the email address associated with your account or purchase. If you opt out of arbitration, the other provisions of these Terms (including the governing law and jurisdiction provision in Section 23) will still apply to any Disputes between you and Decolure. Opting out of this arbitration agreement will not affect any other terms of these Terms of Service.
(f) Severability of Arbitration Terms: If any portion of this arbitration agreement is found to be unenforceable or illegal for any reason, (1) the unenforceable provision shall be severed and the remaining provisions of this arbitration agreement shall remain in full force and effect; and (2) the unenforceable or illegal provision shall be enforced to the maximum extent permitted under the law (i.e., as if the arbitral rules or laws were modified to allow enforcement). However, if the class action waiver in subsection (d) is deemed invalid or unenforceable, then the entire arbitration agreement shall be null and void and the Dispute will be decided by a court, not an arbitrator.
This Section 19 (Dispute Resolution and Arbitration Agreement) shall survive any expiration or termination of these Terms of Service.
In the event that any provision of these Terms of Service is held to be unlawful, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions. If any provision is so severed, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, to the extent permitted by law.
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision. Any waiver by us of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Decolure.
These Terms of Service, along with any policies or operating rules expressly incorporated by reference (such as our Privacy Policy, Return/Refund Policy, Shipping Policy, etc.), constitute the entire agreement and understanding between you and Decolure governing your use of the Services. It supersedes and replaces any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us regarding the Services (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. You acknowledge that you have not relied upon any representation, promise, or statement not expressly set out in these Terms.
You may not delegate, transfer, or assign these Terms of Service or any of your rights or obligations hereunder without our prior written consent. Any attempt to do so without consent will be null and void.
We reserve the right to transfer or assign our rights and obligations under these Terms to another party at any time, without notice or consent. For example, this may occur in the event of a merger, acquisition, sale of assets, or by operation of law. These Terms will inure to the benefit of and be binding upon each party’s successors and permitted assigns.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the laws of the state (or U.S. territory) in which Decolure is headquartered, without regard to its conflict of laws principles. Subject to the arbitration agreement in Section 19, you and Decolure agree that any dispute arising from or relating to these Terms or your use of the Services that is determined by a court of law (in the event the arbitration agreement is found not to apply or you validly opt out of it) shall be brought exclusively in the federal or state courts located in the jurisdiction where Decolure is headquartered. You and Decolure each consent to the personal jurisdiction and venue of such courts.
If you are accessing the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
The headings used in this agreement (such as the section titles above) are included for convenience and organization only and will not limit, define, or otherwise affect the meaning or interpretation of any provision of these Terms.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updated terms on our website. It is your responsibility to check our website periodically for any changes to the Terms.
If we make material changes to these Terms, we will notify you as required by applicable law (for example, by posting a prominent notice on our site or by sending an email notification). The notice will include the effective date of the changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any updated Terms, you must stop using the Services.
If you have any questions, comments, or concerns about these Terms of Service or the Services, you may contact us at support@decolure.com. You may also reach us by mail at the following address: 12955 Biscayne Blvd ste 200 147, Suite 200, Miami, FL, 33181, US.
For California Residents: If you are a California resident, under California Civil Code Section 1789.3 you are entitled to the following specific consumer rights information: You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210 in order to resolve a complaint or to receive further information regarding use of the Services.
Questions or notices about these Terms of Service can also be sent to us via email at support@decolure.com. We will do our best to respond to inquiries in a timely manner. Thank you for reading our Terms of Service. We value your business and hope you enjoy your experience at Decolure!
The Decolure mobile message service (the "Service") is operated by Decolure (“Decolure”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Decolure’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Decolure through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Decolure. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18884435971 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Decolure mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email support@decolure.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
