Last updated: December 22, 2025
This policy applies to orders placed on decolure.com and shipped within the United States. We know getting your order quickly and reliably is important. Below is an overview of our shipping process, delivery times, and what to expect - all in a clear, customer-friendly format.
At a Glance
We typically process and prepare orders within 1-2 business days of purchase. Orders are processed Monday through Friday, excluding major holidays. During this processing time, we’re carefully packing your items and preparing them for shipment. You will receive an order confirmation email after checkout, and a follow-up notification with tracking information once your order has shipped.
(Please note that orders placed on weekends or holidays will begin processing on the next business day.)
At this time, we ship to U.S. addresses only. This includes the continental United States, and we also ship to APO/FPO military addresses and U.S. territories when possible. Unfortunately, we do not currently offer international shipping. We hope to expand to additional regions in the future.
Standard Shipping (2-5 Business Days): All orders are shipped via standard delivery service, which on average takes about 2-5 business days transit time once it leaves our facility. We partner with reliable carriers to deliver your package safely, but we do not list specific carriers to maintain flexibility in our fulfillment process.
Shipping Cost: Shipping fees are calculated at checkout based on your order total and delivery address.
Once your order ships, the estimated delivery timeframe is 2-5 business days for U.S. destinations. Please note that this delivery window is an estimate - not a guaranteed promise. While most packages arrive within a week, actual delivery dates may vary depending on your location and any unforeseen carrier delays.
Delays can occasionally occur due to factors beyond our control (for example, weather disruptions or carrier logistical issues). We will do our best to keep you informed if we become aware of any significant delays affecting your order. Delivery dates are not guaranteed, but we strive to meet the estimates provided. If your tracking information shows no movement or your package is significantly past its estimated arrival, please reach out to us so we can assist (see “Lost or Missing Packages” below).
During holiday seasons or peak demand periods, please allow some extra time for both processing and delivery. High order volumes and carrier capacity limitations during busy seasons (e.g. November/December holidays) may add a few additional days to the typical shipping timeline. We encourage ordering early during such times to ensure timely delivery.
Rest assured, our team works hard to get your orders out as quickly as possible, and we will communicate any known delays. We appreciate your patience during these busier periods!
Once your order ships, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can click the tracking link in the email to see the status and journey of your shipment in real time.
Tracking information typically becomes available within 24 hours of shipment. If you don’t see the tracking email in your inbox within a couple of days of placing your order, please check your spam/junk folder just in case. Should you have any trouble locating your tracking number or if the tracking status isn’t updating after a reasonable time, feel free to contact our support team for assistance.
Tip: Once you have your tracking number, you can also paste it into the carrier’s website (e.g., USPS, UPS, or FedEx tracking pages) for the latest updates. It may sometimes show more detailed scans or delivery estimates.
Please double-check your shipping address at checkout. Providing an accurate, complete address ensures your package reaches you without delays. We cannot be responsible for delivery problems if the address provided was incorrect or incomplete. If you realize you made an error in your shipping address, contact us immediately after ordering (there is often a short window before your order ships where we can update the address). We’ll do our best to correct the address if the order hasn’t shipped yet.
Once an order has shipped, we are unable to redirect it to a new address. If a package is returned to us as undeliverable due to an incorrect address or being unclaimed, we will notify you. In such cases, we can either re-ship to a corrected address (additional shipping charges may apply), or issue a refund for the items. Refunds for undeliverable returned packages will exclude the original shipping fee, and may also have any return-to-sender fees deducted (since carriers charge us for the return). We’ll work with you on the best solution if this occurs.
(Example: If a package is returned to our warehouse because the address was input incorrectly, we can refund the product cost minus any shipping fees, or reship to the correct address if you prefer and cover the new shipping cost.)
While rare, packages can occasionally get lost in transit or experience severe delays. If your order’s tracking has not been updated for an unusually long time, or if it shows as “delivered” but you have not received it, please contact our support team as soon as possible. We take such issues seriously and will assist you in locating the package.
For a package marked as delivered but not found, we recommend first checking around your delivery location (mailbox, front desk, porch, etc.), and with neighbors or household members. If it’s still missing, reach out to us. We may ask for some additional details and will initiate an investigation with the carrier if needed.
In the event a shipment is confirmed lost or missing, we will work with you to make it right. Depending on the situation, this may include sending a replacement order or providing a suitable solution on a case-by-case basis. Our goal is to ensure you receive your purchase. Please note that while we are not liable for carrier delays or losses beyond our control, we are committed to helping resolve shipping issues in a fair and prompt manner. Your satisfaction is our priority.
If you have any questions or concerns about your order’s shipment or delivery, please don’t hesitate to contact us. You can reach our customer support team via email at support@decolure.com. We’re here to help and will respond as quickly as possible to assist with tracking updates, delivery issues, or any other shipping-related inquiries.
For general questions about our products or other policies (such as returns), you may also visit our Contact Us page or refer to our FAQs for more information.
We aim to provide a clear and hassle-free shipping experience for our customers. This Shipping Policy may be updated from time to time as we expand our shipping options or make improvements. Any significant changes will be reflected on this page. Thank you for shopping with Decolure - we appreciate your business and look forward to delivering comfort to your doorstep!
