Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
You can shop normally through the checkout flow, and if you choose to create an account, it can make it easier to track order history and manage details. Either way, order confirmations and tracking updates are sent to the email you provide at checkout.
If you need to change or cancel your order, please reach out as soon as possible, ideally through the chatbox on our site. We typically submit orders for fulfillment the same day, usually within 2-3 hours after the order is placed during business days. If you place your order on Friday, any requests submitted after business hours will be handled on Monday, the next business day. Once an order has been sent for fulfillment or shipped, we are usually unable to make changes.
Decolure accepts common payment methods available through the checkout experience. The specific options displayed at checkout can vary by location and device, and you’ll always see the available methods before completing your purchase.
Your order number is included in your order confirmation email. If you can’t find it, check your spam/junk folder. You can also reach out to support with the name and email used at checkout, and we’ll help locate your order.
Decolure offers premium bedding essentials designed for better sleep. Our collection includes cooling sheet sets, breathable bamboo sheets, smooth satin sheets, silk pillowcases, and home essentials made to elevate your space with comfort and long-lasting quality.
Choosing the right sheet comes down to how you sleep and what you value most. If you tend to sleep warm and want bedding that feels light and breathable, our bamboo sheet sets are designed for that experience. If you’re looking for a soft, airy feel that works across seasons, bamboo-based bedding and cooling sheets are often a favorite. If you love a sleek, smooth surface (and want a fabric that’s gentle on hair/skin friction), satin is the right fit for a more “silky” feel. When in doubt, choose based on your top priority: temperature, texture, or skin/hair-friendly smoothness. You can also take this quiz to find the perfect bedding for your needs.
Yes. Decolure bed sheets are OEKO‑TEX® Standard 100 certified, which means the fabric has been tested against a list of harmful substances for added peace of mind, especially important for products that spend hours against your skin.
We offer both, depending on the product. Our sheet sets are packaged and sold only as complete sets, so it isn’t possible to purchase separate bamboo fitted sheets or pillowcases from those collections. However, some items, like satin fitted sheets and home essentials, are available as individual purchases. Always check the product page for what’s included; it will clearly list the contents of the item you’re buying.
Decolure products meet the same quality standards. However, where you purchased matters for support benefits. For example, Decolure’s 100‑night trial and direct return/refund processing apply only to orders placed on Decolure.com. If you purchased through a marketplace, your return and refund process must go through that retailer.
A sheet set is typically a coordinated bundle of the essentials you need to make the bed in one go. A sheet set will include a fitted sheet, a flat sheet, and pillowcases. Always confirm the exact contents on the product page (and in your order confirmation), since set contents can vary by product and size.
Size availability can vary by product and color. Decolure commonly offers standard mattress sizes such as Twin, Full, Queen, and King, and certain collections may include California King as well. Pillowcase sizing (when applicable) may be offered in common sizes such as Standard, Queen, and King.
If something arrived incomplete, we want to make it right. For issues like missing components, defects, or receiving the wrong item, you should reach out to support@decolure.com as soon as possible so we can resolve it quickly. If you’re starting a standard return on a set, please note that sets must typically be returned complete with all pieces unless it’s an approved trial return scenario.
In most cases, no. For products sold as a set, returns are expected to include all components. If pieces are missing, the return may be declined, or your refund may be adjusted to account for missing items. This policy helps keep inventory and fairness consistent for every customer.
Yes, washing before first use is a best practice for comfort and freshness. We recommend following the care instructions that come with your product. If you have sensitive skin, consider using a gentle, fragrance-free detergent for the first wash.
It depends on the return type. For standard 30‑day returns, items must be unused and unwashed. However, Decolure’s 100‑Night Sleep Trial is specifically designed to let you use and wash eligible bedsheet items during the trial period so you can truly experience them before deciding.
Normal use is expected in a trial, but excessive damage is different. If a returned item is excessively damaged beyond normal use or missing components, Decolure may offer a partial refund or decline the return. If something happened unexpectedly, the best next step is to contact support at support@decolure.com with your order number and a brief explanation.
Longevity comes from consistent care and reasonable rotation. Washing on the recommended settings, avoiding harsh chemicals, and giving your bedding time to fully dry can help preserve softness and appearance. If you have questions about care for a specific item, contact support and include the product name and your order number for guidance.
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
For products not covered by the sleep trial (or for any items you haven’t used or washed), Decolure offers 30 days from the delivery date to initiate a return. Importantly, “initiate” means contacting support within that timeframe. If you start the return within 30 days, your return can still be considered within policy even if the package is in transit back after day 30.
Standard returns must be unused, unwashed, and in the same condition you received them. That means free from wear, stains, odors, or damage, and ideally returned with original packaging, tags, and included components. This standard helps protect hygiene and ensures consistent product quality.
Email support and include your order number, the item(s) you want to return, and a brief reason (optional). If your return is eligible, you’ll receive a Return Merchandise Authorization (RMA) and instructions for next steps. If it’s not eligible, you’ll be notified with an explanation.
Decolure does not do direct item-for-item exchanges. If you need a different size, color, or product, the fastest path is to return the original item (if eligible) and place a new order for the replacement you want.
Return shipping depends on the reason for your return. For defective or incorrect items, return shipping is typically covered. For standard returns, you can ship the item using your own carrier at your expense. If you ship on your own, we recommend using a trackable method and optional insurance.
Refunds are issued to your original payment method whenever possible after your return is received and inspected. Once Decolure processes the refund, it typically takes 5-10 business days for the credit to appear in your account, depending on your bank or card issuer. If you prefer store credit in certain situations, you can request it when initiating your return.
Original shipping charges are non-refundable, as shipping costs are not recoverable. Expedited shipping charges are also non-refundable unless the item was shipped incorrectly or arrived damaged/defective due to Decolure’s error.
If an item arrived damaged, defective, or incorrect, contact support within 7 days of delivery. Include your order number, a description of the issue, and (if possible) photos. Decolure will work with you on a suitable resolution, often a replacement or full refund, and return shipping is covered if a return is required.
Certain items cannot be returned for health, safety, or business reasons. This includes items marked final sale or clearance, gift cards, and personalized/customized items. Additionally, items returned in a heavily used or soiled condition (outside of an approved trial) may be declined, returned to you, or disposed of at Decolure’s discretion. If your order included a free promotional gift and you keep it while returning the main product, the gift’s value may be deducted from your refund.
Decolure currently ships within the United States. International shipping is not available at this time, though this may change in the future as expansion becomes possible. Some U.S. territories, APO/FPO, and related destinations may be supported when possible.
Orders typically take 1-2 business days to process (Monday through Friday, excluding holidays). After shipment, the estimated delivery timeframe is 2-5 business days for U.S. destinations. These are estimates rather than guarantees, and carrier delays can occasionally occur.
Shipping fees are calculated at checkout based on your order total and delivery address. Any current shipping promotions or thresholds will also be reflected automatically during checkout.
Yes. Once your order ships, Decolure sends a shipping confirmation email with a tracking number and a tracking link. Tracking details typically become available within 24 hours after shipment, so it’s normal for scans to appear the day after you receive the confirmation.
Start by checking your spam/junk folder. If you still can’t find it, contact support and include the email you used at checkout. We can help confirm shipment and provide your tracking details.
If you entered the wrong shipping address, please contact us immediately, preferably through the chatbox on our site. We typically send orders to fulfillment the same day, often within 2-3 hours on business days, and once an order has been sent for fulfillment we cannot update or reroute the address. Please note that if an incorrect or incomplete address is provided at checkout, delivery issues are not our responsibility. If the package is returned to us as undeliverable, we can offer a reshipment to the corrected address (additional shipping fees may apply) or a refund for the item(s) only, excluding original shipping and any carrier return-to-sender fees.
If your tracking shows delivered but you don’t see the package, check around your property and any secure drop-off areas, and verify the shipping address on your order confirmation. Decolure recommends waiting up to 48 hours after the delivery scan, as carriers sometimes mark items delivered slightly early. If it still hasn’t shown up, contact support so we can help initiate the appropriate next steps with the carrier.
Decolure’s 100‑Night Sleep Trial is a comfort guarantee designed for eligible bedsheet products purchased directly on Decolure.com. It allows you to use the bedding at home, wash it, and truly sleep on it, and still return it within 100 nights of delivery if it isn’t the right fit.
The trial applies to eligible bedsheet items, including sheet sets, unless a specific product page states otherwise. The policy also clearly notes what is excluded: non-bedsheet products, items marked final sale or clearance, items received as gifts (not purchased directly by the user on the site), and gift cards.
The 100‑night period begins on the day your order is delivered (not the day you place the order). If you’re considering a return, make sure you reach out before the 100-night window closes.
Email support@decolure.com within 100 nights of your delivery date and include your order number and the item you’d like to return. If eligible, you’ll receive a return authorization and a prepaid return shipping label. As part of the courtesy hygiene process, Decolure asks that you wash the bedding before returning, and return all components of the item or set.
No. Approved Sleep Trial returns have no return shipping fee. Decolure covers the return label cost so you can try the bedding risk-free.
After your trial return is received and inspected, Decolure typically issues a full refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
Yes. The Sleep Trial includes a fair-use limit of one return per product type per household. This helps keep the policy sustainable and fair for everyone. Decolure also reserves the right to refuse a trial return if the policy is being abused.
The 100‑Night Sleep Trial and direct warranty service apply only to purchases made through Decolure.com. If you purchased through Amazon or another marketplace, you’ll need to use that platform’s return process. You’re still welcome to contact Decolure for product questions or troubleshooting, but refunds and returns must be handled through the original retailer.
For most bundle promotions, returns are expected to include the entire bundle to receive the full promotional value back. If you keep one item and return the rest, your refund may be adjusted, often meaning the kept item’s price reverts to its standard standalone price, and the refund reflects the difference.
Free gifts are generally not required to be returned. However, if you keep a free promotional item while returning the main product, the value of that free item may be deducted from your refund. Support will confirm if that applies to your specific return.
For security reasons, refunds typically go back to the original purchaser’s payment method. If you received an item as a gift, Decolure can offer alternatives such as store credit in certain cases (often with the purchaser’s consent). The best path is to contact support with the order number (or gift receipt, if available) and let the team guide you.
Refunds reflect what you paid for the item (including applicable taxes), minus any deductions that apply (such as prepaid return label fees on standard returns, or adjustments tied to bundle pricing). If you have questions about a specific order, contact support and we’ll confirm exactly how it will be handled.
If you placed your order on Amazon, please note that the discount code is only valid for use on Amazon and cannot be used on our website.
If you placed your order on Decolure.com and received a discount code, you can apply it to your purchase. Please make sure to use the same email address you used to place the order. This helps us prevent misuse of discounts and ensures they are only used by the intended buyer.
Unfortunately, we cannot confirm Amazon orders on our website. If you have an issue with an Amazon order, please contact Amazon support or reach out to us at support@decolure.com for assistance.
Decolure collects the information needed to process your order and support you, such as your name, contact details, shipping address, and order details. Payment information is processed securely through payment providers, and payment details are not stored in full.
Decolure does not sell personal information.
If you receive marketing messages, you can opt out at any time by using the unsubscribe link in emails or following the opt-out instructions provided. If you need help, you can also contact Decolure support.
Like most online stores, Decolure uses cookies and similar technologies to help the site function properly and to understand how visitors use the website. If you prefer to limit tracking, you may be able to adjust your browser settings and any cookie preferences provided on the site.
If you want to make a privacy request (such as access, correction, or deletion), you can contact Decolure using the contact details in the Privacy Policy. Requests are handled in accordance with applicable privacy laws.
Decolure views sustainability as an ongoing commitment, rather than a one-time claim. We acknowledge that our operations are not yet fully sustainable and are dedicated to continuous improvement, transparency, and long-term responsibility in how our products are made and delivered. Read more here.
Yes. Decolure bamboo bed sheets are OEKO‑TEX® Standard 100 certified, which helps support a cleaner material standard in bedding.
Yes, Decolure partners with ethical manufacturers and strictly enforces a no child labor policy. We are committed to responsible operations and hold our suppliers accountable as part of our broader sustainability approach.
Decolure focuses on creating long-lasting products and continually improving our sourcing, production, and logistics, including reducing waste and exploring circular solutions wherever possible. As we evolve, we will share updates on our sustainability progress.
Email support@decolure.com with your order number and a short description of what you need help with (returns, shipping, product questions, etc.). This is the fastest and most reliable support channel.
Our support typically responds within 1-2 business days. During peak seasons, response times can vary slightly, but the team will still work to assist as quickly as possible.
For the fastest resolution, include your order number, the email used at checkout, the specific item(s) involved, and any helpful details (photos for damage/defects, tracking info for delivery questions). Clear details help us respond accurately the first time.
